The second-hand marketplace Users Express Anger About Sizing Updates

Vinted users have been reacting angrily following a change that caused products showing incorrect sizing.

This online marketplace has updated its measurement guidelines for female and kids' apparel but did not contact all users about the change.

Digital Channels Reaction

Numerous buyers and vendors are posting online stating that platform listings now display a modified sizing category compared to what was initially listed due to the recalibration.

The company said the updated approach better aligns with other platforms.

It has advised users to examine their items and update the measurements by hand when needed, which has left users frustrated.

Measurement Approach Updates

Before the change, the sizing featured a single numeric size and a letter, such as S/8 or M/10.

The new system has a letter with a size spectrum like S/UK 8-10.

With some products, the size labels have been reassigned - such as a large size was formerly size 12 but is now a UK 16-18.

Member Stories

Frankie Bridger, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.

Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as measurements 20-22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.

Required Changes

Charlotte Lunn, located in England, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.

Platform Context

The platform boasts over 100 million users, including 18 million in the UK.

It has become a favored option to second-hand platforms like eBay and Depop.

This isn't the first time where an unanticipated change within the service has received backlash: previously, the platform withdrew an update to its shipping options due to shopper criticism.

Kimberly Long
Kimberly Long

Alex Thornton is the founding director of Local Studio, with over 20 years of experience in community-led design and sustainable architecture.